CaptionCall Phones


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CaptionCall is primarily a captioning company that provides free services to eligible individuals, including its caption telephone device, the CaptionCall 78T. Unlike CapTel, CaptionCall only provides one telephone model for all beneficiaries. The 78T model is the third iteration of the CaptionCall phone and the latest and greatest model with a touchscreen interface. What Makes the CaptionCall 78T Stand Out?

Features


High-Resolution Touchscreen Display

The CaptionCall 78T boasts a slick design and relatively sizable high-resolution touchscreen display.

Robust Touchscreen Interface

The CaptionCall 78T comes with a versatile touchscreen interface that works similar to a smartphone or tablet.

Cutting-Edge Captioning Service

CaptionCall uses a combination of live agents, speech recognition software, and a transcription service to provide fast and accurate captions.

Adjustable System and Caption Fonts

The system and caption font sizes and the screen brightness are adjustable. However, there seems to be no way to adjust font colors.

Hearing Aid Compatible

This phone works on most hearing aids. CaptionCall is compliant with the Telecommunications Industry Association standard TIA-1083 for hearing aid compatibility.

How the CaptionCall 78T Caption Phone Works


The touchscreen display is the main interface where you can find helpful shortcuts like Recent calls, Contacts, and Settings. Under the screen are the telephone keypad, voice messages buttons, a speakerphone button, and the volume knob.

Although the touchscreen interface is responsive and easy to use, there might be a bit of a learning curve for seniors who aren’t used to touch-enabled devices. The 78T is a robust caption phone with many options to customize the user experience. While that’s a positive, less tech-savvy seniors may find these options and menus confusing. Fortunately, CaptionCall provides hands-on training at delivery and unlimited phone and email support access.

CaptionCall uses voice recognition technology, live operators, and a fast transcription service to ensure maximum speed and accuracy of the captions. Also, you may pair a Bluetooth device, such as your hearing aids, headphones, and any other Bluetooth-enabled listening devices to listen to phone call audio.

Overall, the CaptionCall 78T is one of the best caption phones for seniors in terms of versatility and number of features.

Pros:

  • Large, high-resolution touchscreen display

  • Hearing aid compatible

  • WiFi and Bluetooth support

  • Wide range of options and menu shortcuts

  • Users can dial the phone numbers directly